As part of its ongoing “Human Rights and e-Technology” public review, the National Human Rights Commission of Mongolia (NHRCM) is evaluating the legal and technological framework of the e-Mongolia system and the digitalization of civil registration.
From November 3–4, International Consultant Dr. Christoph Sperfeldt, a Senior Lecturer at Macquarie University in Australia, visited Ulaanbaatar to work on the study’s findings and recommendations. During his visit, Dr. Sperfeldt collaborated with the legal and technology teams of PricewaterhouseCoopers (PwC), the e-Mongolian Academy, the National Institute of Public Education, and other industry experts.
In addition to this core human rights assessment, the NHRCM conducted a sociological study on the accessibility, usability, and user experience of the e-Mongolia system. Conducted with the support of the international consulting firm Dalberg and the Independent Research Institute, the survey included 5,000 users from Ulaanbaatar City and four provinces. Findings revealed that the system is largely effective and convenient: 96 percent of respondents viewed it positively, 48 percent said it reduced costs compared to visiting government agencies in person, and many highlighted its ability to save time and paper. However, the study also indicated that users’ understanding of personal data protection remains insufficient.
A public discussion presenting the human rights assessment and the digitalization of civil registration is scheduled for December 2. The assessment is conducted with financial support from the Australian Government and forms a key component of the NHRCM’s oversight of technology and human rights in Mongolia.

Published Date:2025-11-10